Terms of Service

Delivery of Stock items

Stock items will be delivered from our warehouse in Borås, Sweden.

The estimated delivery times are as follows: 

• Standard delivery within EU 2-5 business days, rest of the world 5-10 business days
• Express delivery within EU 1-2 business days, rest of the world 3-5 business days

Delivery of Imprint on demand items

The Imprint on demand service offers you the possibility to order a range of items which will receive branding upon order. 

Each Imprint on demand item has a minimum order quantity which is visible under the product description. 

Imprint on demand items are mainly delivered directly from 3rd party suppliers. The delivery time is generally 5-10 business days for orders within EU and 10-15 business days for orders outside EU. The delivery time may vary depending on the item and destination.

Please note: 

Your order may arrive in multiple deliveries.

If you have an urgent need please contact customer service – we will do our best to fulfill your needs. 

Delivery term and delivery costs

Standard delivery term is DAP (Delivered At Place, Incoterms). 

• No shipping or handling will be charged for orders over € 1000.
• Orders € 500 – € 999 = € 25 shipping.
• Under € 499 = €35 shipping + handling fee €15.

Please note for orders shipped outside the EU:

Items that will be delivered to countries outside the EU may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all such Import Fees. If the recipient doesn’t import the goods, we will have to charge the buyer for delivery costs both ways. Customers are advised to contact their local customs office for further information on import regulations. Alternatively, get in touch with our customer service if you need additional information or want us to take care of import handling and charge the costs from you.

Payments and charges

The payment term is 30 days net from the date of invoice. Advance payment with credit card is also possible.

All prices are excluding VAT. If you require deliveries outside of Sweden but within EU, please advise your VAT number. If VAT is not registered, we will invoice the Swedish VAT 25%.

Claims and returns

Our aim is to ensure that all customer orders are fulfilled without damages as quickly and cost effectively as possible. However, if your order arrives damaged or incorrect, please contact us immediately. 

Defective items or incorrect orders may be returned to our warehouse without charge. The price paid will be refunded when the items have been returned to our warehouse. 

We do not accept returns of Imprint on demand items, i.e. items that receive branding upon order and are mainly delivered directly from 3rd party suppliers, except in the case of defective product or incorrect order. 

If you have any questions or special requests, please contact Wackes’ customer service team who is happy to assist you! 

esab@wackes.com
+46 (0)33 20 66 60